Refund Policy
A legal disclaimer
While Texas law does not require businesses to offer refunds, it does require that refund policies be clearly posted if refunds are not offered. To comply with Texas Deceptive Trade Practices Act (DTPA) standards, we strive to communicate our policies transparently and fairly.
Refund Policy
Overview
This Refund Policy outlines the terms under which customers of [E-Bike Austin LLC] may request refunds for products or services purchased from us. By completing a purchase, customers agree to the terms described in this policy. This document is intended to establish clear expectations and reduce misunderstandings between our business and our customers.
Refund Eligibility
To request a refund, customers must meet the following refund request timeframe:
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Timeframe for Requests: Refund requests must be submitted within [15 days] of the purchase date or delivery date, whichever applies.
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Proof of Purchase: Customers must provide valid receipt, order number, or other acceptable proof of purchase.
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Condition of Returned Items: Physical products must be unused, in their original packaging, and in resalable condition unless the product arrived damaged or defective.
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Non‑Refundable Items: Certain items or services may be non‑refundable, including but not limited to personalized items, digital downloads, final‑sale products, or services already rendered.
Types of Refunds
Depending on the circumstances, refunds may be issued in one of the following forms:
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Full Refunds: Provided when the product is defective, damaged upon arrival, or otherwise fails to match its description.
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Partial Refunds: May apply if the returned item shows signs of use, missing components, or damage not caused by shipping or manufacturing.
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Store Credit: In some cases, customers may receive store credit instead of a monetary refund.
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Exchanges: Customers may request an exchange for the same item or a similar item of equal value, subject to availability.
Refund Process
To initiate a refund:
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Submit a Request: Customers must contact us at [email/phone] with their order details and reason for the request.
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Return Authorization: If applicable, customers will receive instructions for returning the product, including a Return Merchandise Authorization (RMA) number.
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Shipping Costs: Customers may be responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
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Processing Time: Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
Contact Information:
For questions about this Refund Policy or assistance with a return, please contact us at:
E-bike Austin LLC
(512) 262-8826